At Foothills Natural Gas Co-op, we believe in providing our members with convenient and stress-free billing options. Whether you prefer online payments or paper statements, we have a variety of services tailored to fit your needs. Stay on top of your account and manage your bills with ease. See franchise area & www.fedgas.com/our-members
BILLING
Join your neighbours and Foothills Gas Co-op in reducing the amount of paper printed each year. Input your information to receive your records to your email inbox.
SIGN UP FOR E-BILLING
BILLING PROCESS & PAYMENT METHODS
Foothills Gas operates & maintains its own natural gas distribution system. We also process our own billing, if you have purchased a property within our franchise area, please see Land Transfers (New Set up/Cancellation)
A monthly meter reading is collected from each active service site within our franchise area by aerial data logging on or around the 1st of each month. We then utilize this data logging to provide us with a meter reading collected at 8:00 am on the 1st of each month to use for the current billing cycle.
For inquiries regarding “Locked In” Gas Rates: Gas Co-ops are not regulated by the Alberta Utilities Commission, partly because we are owned by our members/landowners, not shareholders. The elected Board of Directors (must be Co-op members) approve the monthly fixed & delivery rates proposed by management that are fair to the members while reflecting the needs of the co-op to maintain the system. Any excess revenue at the end of the year is invested back into the system for future capital replacement.
For more information regarding gas rates & your bill, please CLICK BELOW for an explanation as to why we do not and are unable to offer this to our members
From $21.00
Based on size of meter set
Floating Variable based on market prices
$1.25
$3.3271
ANNUAL
Set by Board of Directors & General Manager
MONTHLY
At purchased cost from GasAlberta
ANNUAL
Set by Board of Directors & General Manager
ANNUAL
Set by Canadian Federal Government
Recovery Charge: administering, operating, and maintaining the system
Cost of gas: We purchase our gas from GasAlberta and bill our members/customers at cost (no mark up)
Recovery Charge: capital and operating costs, including labour, materials and supplies
Federal government's climate action plan
CHARGE
CURRENT CHARGES
FREQUENCY OF
RATE CHANGE
CHARGE EXPLAINATION
Monthly Fixed/per month
Gas Rate/per GJ
Delivery Charge/per GJ
Federal Carbon Tax/per GJ
Foothills Gas accepts and offers a wide variety of different payment options. Payments must be received in our office on or before the 28th of each month to avoid a Late Penalty Charge of 2%.
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IN-PERSON, OLDS OFFICE: Cash, Cheque, Bank Draft, Debit or Credit Card
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PAPER MAIL or DROPBOX: Cash or Cheque Payments (or any other Foothills documentation, ex. Signed contract) can also be mailed to our office or left in our secure drop-off box located in the front entrance of the building to the left of the office door.
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ONLINE BANKING: We are set up as a vendor with most financial institutions. Simply add us as a payee & and have your Foothills Gas Account Number for reference. Please note Telephone/Online Banking can take up to 5 business days. If payment is not received on the due date it may not show as paid on the next billing cycle.
If you are having trouble finding us as a payee or vendor through your online banking, try searching FOOTHILLS NATURAL or contact your financial institution. CIBC customers please search for Foothills Nat.
AUTO DEBIT AGREEMENT FORM
Auto Debit accounts are an automatic pre-authorized withdrawal on the 28th of each month for the balance owing on the previous billing cycle. For existing auto debit accounts, if you need to update or change your current banking information, please submit a new Void Cheque or Authorization Form from your Financial Institution to our office and we will attach it to your original signed Authorization Form. If you need to cancel your auto-debit payments, please contact the office by email, phone, or fax.
If you are interested in signing up for Auto Debit, please complete and sign the required Auto Debit Form below and submit it back to our office with a Void Cheque or Authorization Form from your Financial Institution.
LAND TRANSFERS
*PLEASE NOTE* A standard one-time Land Transfer Connect Fee of $100.00 for each billing site & a $1.00 Membership Fee will be charged to new landowners & added to their first monthly gas bill.
To finalize membership and account setup, a required Customer Contract must be completed and signed once the land title transfers into the new owner's name(s). The Customer Contract must be completed and signed in order to provide gas service to the property and to avoid gas service interruption. If you have questions regarding the Customer Contract, please contact the office.
| CANCELLATION OF SERVICE
To cancel your current services, please contact the office by phone or email and provide us with the following information:
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Your Account Number
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Possession Date/Land Transfer Date
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Forwarding Address (if applicable)
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Final Payment Arrangements (if applicable)
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New Owner Contact Information (if available)
| NEW ACCOUNT SET UP
To set up a NEW natural gas account, please contact the office by phone or email and provide us with the following:
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Legal Land Description of the property and/or Municipal (Civic/911/Blue Sign) Address
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Previous owners name(s) (if available)
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Possession Date
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Name(s) on Account (must match exactly to land title, Foothills Gas member “Customer Contracts” are based on your land title; therefore the name(s) on your gas account must match exactly to that of the land title)
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Mailing Address
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Phone Numbers (1 cellular phone number per person on title & emergency contact preferred)
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Email Address
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Billing Options – Paper Mail or E-Billing?
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Payment Options – See the payment information above and let us know which method works best for you!
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Customer Contract Output – Paper Mail or Email Digital Copy
CHANGES TO YOUR LAND TITLE
If there has been a recent change to your land title (for example: land transfer, name change, subdivision, or ATS change) please contact the office by e-mail, phone, or fax and provide us with the following information:
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Your Account Number
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Land Title Change Date
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Change required to account (as per land title)
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How would you like to receive your updated Customer Contract? Paper Mail or Email? Must confirm e-mail or mailing address
RENTER ACCESS
CONSENT FORM
Foothills Gas does not allow Renters/Tenants to set up their own billing account. Renters/Tenants are however allowed to gain access to their landowner’s account in order to receive a monthly copy of the gas bill.
Renters/Tenants may also set up their own Auto Debit/Direct Debit on the landowner’s account.
To set up a Renter/Tenant Account Access please complete the required and submit this completed form back to our office
LINKS
PRESS RELEASE
FREQUENTLY ASKED QUESTION
What is the mark up on the natural gas that I buy from Foothills Natural Gas?
There is no mark up. Foothills Natural Gas Co-op is a member owned utility and natural gas is sold to our members at cost.
I've PURCHASED a property that gets its services from Foothills Gas? How do I set up an account?
Please call the office at 1-403-556-3007. See Land Transfers
What does the monthly fixed charge cover?
The monthly fixed fee covers the administration, operation, and maintainance of the system, including regular inspections of the distribution system which is an integral part of our operating and maintenance program; monitoring system integrity and ensuring public safety.
Can I switch my service from Foothills Gas and choose which retailer I get my natural gas from?
No, if your property is located in our franchise area, we are your only option for natural gas service. Gas co-ops are different from all other Alberta regulated and competitive retailers. We are both a gas distributor with our own underground gas line system and a gas billing provider. In Alberta, consumers cannot choose their own gas distributor. Foothills Gas operates under the Rural Utilities Act legislation which gives participating co-ops the exclusive right to provide natural gas service to all consumers in a franchise area and this cannot be infringed upon by other retailers. Gas co-op pricing and fees are often very competitive or even lower than other retailers. The reason for this is we are not-for-profit and are locally owned and controlled by you our members, not shareholders.
My land title has changed. Does Foothills Gas need to know?
Yes, if there have been any recent changes to your land title (example: land transfer, name change, subdivision or ATS change) please contact the office
When is my gas bill due?
Our payment due date is the 28th of each month. Any unpaid balance will be subject to a Penalty charge of 2% of the amount owing.
Why does the price of natural gas fluctuate?
The price of natural gas is constantly changing due to influences on supply and demand, as are most commodities. Suppliers have greater access to markets due to pipeline expansion. Supply quite often cannot keep pace with demand, which raises the price of the commodity.
How do I know if Foothills Gas is my service provider?
Locate your gas meter and the name of the gas co-op that services your rural property will be engraved on a metal tag on the gas meter. If you live in a city, town or village you can go to the Utilities Consumer Advocate website to search for energy retailers in your area. Visit their website ucahelps.alberta.ca/retailers.
Where is the capital that the Co-op requires for operation/maintenance of the system derived from?
Capital is derived from the flow rate which covers distribution costs. The flow rate (delivery fee) is currently set at $1.25 /GJ.
Does Foothills Gas offer "LOCKED IN" gas rates or Budget Billing?
No, we do not offer locked in gas rates or budget billing. We do not mark up the cost of gas and bill our members/customers the exact cost we purchase it at. Gas Co-ops are not regulated by the Alberta Utilities Commission, partly because we are owned by our members/landowners, not shareholders. The elected Board of Directors (must be Co-op members) approve the monthly fixed & delivery rates proposed by management that are fair to the members while reflecting the needs of the co-op to maintain the system. Any excess revenue at the end of the year is invested back into the system for future capital replacement.
How can I pay my bill?
We accept Cash, Cheques, Bank Drafts, Debit or Credit Card payments. We also accept online banking payments & offer Auto Debit/Direct Debit automatic withdrawals.
I've SOLD my property? How do I cancel my service?
Please call or email the office with any changes or updates. See Land Transfers
RULES & REGULATIONS FORMING PART OF CUSTOMER CONTRACT
The Rules & Regulations are approved by the Board of Directors of Foothills Natural Gas Co-op Ltd. pursuant to all Customer Contracts that have also been approved by the Board. The Board, at its discretion, may change, modify, replace, or amend these Rules & Regulations by an authorizing resolution of the Board. Any amendment to these Rules and regulations will take effect thirty (30) days after the amended Rules and regulations are posted to the Co-op’s website.